Recurring meetings : an experiential account of repeating meetings in a large organization

K. Niemantsverdriet, T. Erickson

    Research output: Contribution to journalArticleAcademicpeer-review

    3 Citations (Scopus)
    3 Downloads (Pure)

    Abstract

    Meetings are often seen solely as a site of collective work. However, as McGrath has noted, groups are concerned with much more than collective work. In this study we examine how individuals experience meetings, and ask what they do, why they do it, and how they feel about it. Our study focuses on recurring meetings, both because recurring meetings are an ordinary aspect of organization life, and because their routine nature lends them a casual character that distinguishes them from one-time, issue-focused meetings. This paper analyzes accounts of 19 meetings and examines how various peripheral activities -- side-talk, side-tracking, multi-tasking, pre- and post-meeting talk -- have positive effects, as well as negative ones. We argue that viewing recurring meetings as a confluence of individual and collective aims suggests new approaches for designing technology that supports both meetings and participants.
    Original languageEnglish
    Article number84
    Number of pages17
    JournalProceedings of the ACM on Human-Computer Interaction
    Volume1
    Issue numberCSCW
    DOIs
    Publication statusPublished - Nov 2017

    Keywords

    • Recurring Meetings
    • Meeting support technology
    • Remote communication
    • Multi-tasking
    • interruptions

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