Receiving recommendations and providing feedback : the user-experience of a recommender system

B.P. Knijnenburg, M.C. Willemsen, S. Hirtbach

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

18 Citations (Scopus)
1 Downloads (Pure)

Abstract

This paper systematically evaluates the user experience of a recommender system. Using both behavioral data and subjective measures of user experience, we demonstrate that choice satisfaction and system effectiveness increase when a system provides personalized recommendations (compared to the same system that provides random recommendations). We furthermore demonstrate that despite privacy issues, this higher choice satisfaction and system effectiveness increases users’ intention to provide feedback about their preference. Due to an intention-behavior gap, this may however not necessarily influence the users’ actual feedback behavior.
Original languageEnglish
Title of host publicationE-Commerce and Web Technologies (11th International Conference, EC-Web 2010, Bilbao, Spain, September 1-3, 2010. Proceedings)
EditorsF. Buccafurri, G. Semeraro
Place of PublicationBerlin
PublisherSpringer
Pages207-216
ISBN (Print)978-3-642-15207-8
DOIs
Publication statusPublished - 2010
Eventconference; 11th International Conference on Electronic Commerce and Web Technologies (EC-Web 2010); 2010-09-01; 2010-09-03 -
Duration: 1 Sep 20103 Sep 2010

Publication series

NameLecture Notes in Business Information Processing
Volume61
ISSN (Print)1865-1348

Conference

Conferenceconference; 11th International Conference on Electronic Commerce and Web Technologies (EC-Web 2010); 2010-09-01; 2010-09-03
Period1/09/103/09/10
Other11th International Conference on Electronic Commerce and Web Technologies (EC-Web 2010)

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