@inproceedings{5e345dfa29794afd910324a456d25069,
title = "Receiving recommendations and providing feedback : the user-experience of a recommender system",
abstract = "This paper systematically evaluates the user experience of a recommender system. Using both behavioral data and subjective measures of user experience, we demonstrate that choice satisfaction and system effectiveness increase when a system provides personalized recommendations (compared to the same system that provides random recommendations). We furthermore demonstrate that despite privacy issues, this higher choice satisfaction and system effectiveness increases users{\textquoteright} intention to provide feedback about their preference. Due to an intention-behavior gap, this may however not necessarily influence the users{\textquoteright} actual feedback behavior.",
author = "B.P. Knijnenburg and M.C. Willemsen and S. Hirtbach",
year = "2010",
doi = "10.1007/978-3-642-15208-5_19",
language = "English",
isbn = "978-3-642-15207-8",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer",
pages = "207--216",
editor = "F. Buccafurri and G. Semeraro",
booktitle = "E-Commerce and Web Technologies (11th International Conference, EC-Web 2010, Bilbao, Spain, September 1-3, 2010. Proceedings)",
address = "Germany",
note = "conference; 11th International Conference on Electronic Commerce and Web Technologies (EC-Web 2010); 2010-09-01; 2010-09-03 ; Conference date: 01-09-2010 Through 03-09-2010",
}