Real-time risk monitoring in business processes : a sensor-based approach

R. Conforti, M. La Rosa, G. Fortino, A.H.M. Hofstede, ter, J. Recker, M. Adams

Research output: Contribution to journalArticleAcademicpeer-review

27 Citations (Scopus)
3 Downloads (Pure)

Abstract

This article proposes an approach for real-time monitoring of risks in executable business process models. The approach considers risks in all phases of the business process management lifecycle, from process design, where risks are defined on top of process models, through to process diagnosis, where risks are detected during process execution. The approach has been realized via a distributed, sensor-based architecture. At design-time, sensors are defined to specify risk conditions which when fulfilled, are a likely indicator of negative process states (faults) to eventuate. Both historical and current process execution data can be used to compose such conditions. At run-time, each sensor independently notifies a sensor manager when a risk is detected. In turn, the sensor manager interacts with the monitoring component of a business process management system to prompt the results to process administrators who may take remedial actions. The proposed architecture has been implemented on top of the YAWL system, and evaluated through performance measurements and usability tests with students. The results show that risk conditions can be computed efficiently and that the approach is perceived as useful by the participants in the tests.
Original languageEnglish
Pages (from-to)2939-2965
Number of pages27
JournalJournal of Systems and Software
Volume86
Issue number11
DOIs
Publication statusPublished - Nov 2013

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