This chapter discusses the various issues that surround the development stage of mobile TV services. It highlights the importance of Quality of Experience (QoE), which is a shift in paradigm away from the widely studied Quality of Service (QoS). We discuss the factors affecting QoE and the types of assessment methods used to evaluate QoE. A QoE-layered model is presented with the aim of ensuring end-to-end user satisfaction. Using a case study, we develop a QoE management framework. We argue that gaining an understanding of users’ perceptions and their service quality expectations may assist in the development of QoE models that are user centric.
|Title of host publication||Multimedia Transcoding in Mobile and Wireless Networks|
|Editors||A.M.A. Ahmad, I.K. Ibrahim|
|Publisher||Information Science Publishing|
|Number of pages||20|
|Publication status||Published - 2009|