Properties that influence business process management maturity and its effect on organizational performance

R.M. Dijkman, S.J. Lammers, A. de Jong

Research output: Contribution to journalArticleAcademicpeer-review

23 Citations (Scopus)
180 Downloads (Pure)

Abstract

BPM maturity is a measure to evaluate how professionally an organization manages its business processes. Previous research provides evidence that higher BPM maturity leads to better performance of processes and of the organization as a whole. It also claims that different organizations should strive for different levels of maturity, depending on their properties. This paper presents an empirical investigation of these claims, based on a sample of 120 organizations and looking at a selection of organizational properties. Our results reveal that higher BPM maturity contributes to better performance, but only up to a point. Interestingly, it contradicts the popular belief that higher innovativeness is associated with lower BPM maturity, rather showing that higher innovativeness is associated with higher BPM maturity. In addition, the paper shows that companies in different regions have a different level of BPM maturity. These findings can be used as a benchmark and a motivation for organizations to increase their BPM maturity.
Original languageEnglish
Pages (from-to)717-734
Number of pages18
JournalInformation Systems Frontiers
Volume17
Issue number4
Early online date28 Apr 2015
DOIs
Publication statusPublished - Aug 2016

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