Process mining in case handling systems

C.W. Günther, W.M.P. Aalst, van der

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Process mining has proven to be a valuable tool for tracking down problems or inefficiencies within a variety of business processes, using information from event logs. Compared to traditional process-aware information systems (e.g. workow management systems), case handling systems allow for much more exibility by adding all kinds of implicit controls. In this paper we reason about what information can be extracted from a case handling system and how this is accomplished. Further, we investigate how this data can be exploited, in order to achieve greater insight into how business processes are handled within such a flexible environment.
Original languageEnglish
Title of host publicationMultikonferenz Wirtschaftsinformatik 2006 (MKWI 2006)
EditorsH.N.F. Lehner, P. Kleinschmidt
Place of PublicationPassau
PublisherGITO-Verlag Berlin
Publication statusPublished - 2006
Eventconference; MKWI 2006 -
Duration: 1 Jan 2006 → …


Conferenceconference; MKWI 2006
Period1/01/06 → …
OtherMKWI 2006


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