Abstract
Process-aware information systems support operational business processes
by combining advances in information technology with recent insights
from management science. Workflow management systems are typical examples
of such systems. However, many other types of information systems are also
"process aware" even if their processes are hard-coded or only used implicitly
(e.g., ERP systems). The shift from data orientation to process orientation has increased
the importance process-aware information systems. Moreover, advanced
analysis techniques ranging from simulation and verification to process mining
and activity monitoring allow for systems that support process improvement in
various ways. This article provides an overview of process-aware information
systems and also relates these to business process management, workflow management,
process analysis techniques, and process flexibility.
Original language | English |
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Title of host publication | Wiley Encyclopedia of Computer Science and Engineering |
Editors | B.W. Wah |
Place of Publication | Chicester |
Publisher | Wiley |
Pages | 2221-2233 |
ISBN (Print) | 978-0-471-38393-2 |
Publication status | Published - 2009 |