Abstract
Applications of social robotics in different domains such as education, healthcare, or as companions to people living alone, often entail that robots will act as persuasive agents. However, persuasive attempts can give rise to psychological reactance where people have negative thoughts and emotions that limit adherence to the persuader. To understand the phenomenon of reactance to robotic persuaders, we investigate the effect of social cues of an artificial agent on psychological reactance and compliance. Participants in a laboratory experiment played a decision-making game in which persuasive attempts were delivered in one of three forms: as a persuasive-text, spoken by a social robot (the SocibotTM) displaying minimal social cues, or by the same robot displaying enhanced social cues. Our results suggest that a social robot with minimal social cues invokes the lowest reactance. Remarkably, exploratory analyses indicate cross-gender effects (between robot and user) upon invoking lower psychological reactance and female participants have higher compliance than male participants.
Original language | English |
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Title of host publication | RO-MAN 2018 - 27th IEEE International Symposium on Robot and Human Interactive Communication |
Publisher | Institute of Electrical and Electronics Engineers |
Pages | 940-946 |
Number of pages | 7 |
ISBN (Electronic) | 9781538679807 |
DOIs | |
Publication status | Published - 6 Nov 2018 |
Event | 27th IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2018 - Jiangsu international conference center, Nanjing, China Duration: 27 Aug 2018 → 31 Aug 2018 http://ro-man2018.org/ |
Conference
Conference | 27th IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2018 |
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Abbreviated title | IEEE RO-MAN 2018 |
Country/Territory | China |
City | Nanjing |
Period | 27/08/18 → 31/08/18 |
Internet address |
Funding
*Research funded by Ministry of Higher Education (MoHE) Malaysia and International Islamic University Malaysia (IIUM).