Poker Face Influence: Persuasive robot with minimal social cues triggers less psychological reactance

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

5 Citations (Scopus)

Abstract

Applications of social robotics in different domains such as education, healthcare, or as companions to people living alone, often entail that robots will act as persuasive agents. However, persuasive attempts can give rise to psychological reactance where people have negative thoughts and emotions that limit adherence to the persuader. To understand the phenomenon of reactance to robotic persuaders, we investigate the effect of social cues of an artificial agent on psychological reactance and compliance. Participants in a laboratory experiment played a decision-making game in which persuasive attempts were delivered in one of three forms: as a persuasive-text, spoken by a social robot (the SocibotTM) displaying minimal social cues, or by the same robot displaying enhanced social cues. Our results suggest that a social robot with minimal social cues invokes the lowest reactance. Remarkably, exploratory analyses indicate cross-gender effects (between robot and user) upon invoking lower psychological reactance and female participants have higher compliance than male participants.

Original languageEnglish
Title of host publicationRO-MAN 2018 - 27th IEEE International Symposium on Robot and Human Interactive Communication
PublisherInstitute of Electrical and Electronics Engineers
Pages940-946
Number of pages7
ISBN (Electronic)9781538679807
DOIs
Publication statusPublished - 6 Nov 2018
Event27th IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2018 - Jiangsu international conference center, Nanjing, China
Duration: 27 Aug 201831 Aug 2018
http://ro-man2018.org/

Conference

Conference27th IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2018
Abbreviated titleIEEE RO-MAN 2018
Country/TerritoryChina
CityNanjing
Period27/08/1831/08/18
Internet address

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