Personality and user satisfaction in multi-tenant offices

Lizanne M. Hartog, H.A.J.A. Appel - Meulenbroek, M. Weijs - Perrée

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Purpose: Many different multi-tenant office types have arisen over the last decades, because owners/managers address the need of users to share facilities with other (small) organisations. However, existing literature on multi-tenant buildings from the point of view of end-user satisfaction is scarce, limiting input for user-centred design. Therefore, the aim of this study is to analyse the influence of personality on end-user satisfaction with multi-tenant office characteristics.
Design/methodology/approach: Data was collected through a questionnaire on usersatisfaction with 10 categories (containing 42 characteristics) of multi-tenant office variables and the Big Five personality traits. This was distributed in 17 different multi-tenant offices and yielded 190 respondents.
Findings: To determine the effect of personality a multiple regression model was performed per office variable category. Results showed that users who are extravert, open to experience and agreeable were more satisfied with 'office décor', 'seclusion rooms', 'washroom facilities',
'flexible workplaces' and 'privacy'. Only end-user satisfaction with ‘entrée and atrium’, ‘ICT/equipment’ and ‘indoor climate’ was not affected by personality. Originality/value: Owners, developers and managers can use these results for developing user-centred designs, to optimise the level of satisfaction and to increase the well-being in their offices. This should decrease vacancy problems. This study also started building theory
on end-user satisfaction in multi-tenant buildings, which could be further developed by studies with larger samples in different countries.
Original languageEnglish
Title of host publicationResearch papers for EuroFM’s 15th Research Symposium at EFMC 2016
EditorsSusanne Balslev Nielsen, Per Anker Jensen
Place of PublicationLyngby
PublisherPolyteknisk Forlag
Number of pages10
ISBN (Print)9788750211020
Publication statusPublished - 2016
EventEuroFM's 15th research symposium - Milan, Italy
Duration: 8 Jun 20169 Jun 2016


ConferenceEuroFM's 15th research symposium


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