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Perceived service quality and empowerment

  • P. Kunst
  • , J.G.A.M. Lemmink
  • , M.G.M. Wetzels
  • , J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original languageEnglish
Title of host publicationProceedings of Frontiers in Services Conference, October 5-7, Nashville
Place of PublicationNashville, USA
Publication statusPublished - 1995

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