| Original language | English |
|---|---|
| Title of host publication | Proceedings of Frontiers in Services Conference, October 5-7, Nashville |
| Place of Publication | Nashville, USA |
| Publication status | Published - 1995 |
Perceived service quality and empowerment
P. Kunst, J.G.A.M. Lemmink, M.G.M. Wetzels, J.C. Ruyter, de
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic