Patterns to enable mass-customized business process monitoring

M. Comuzzi, S.A. Angelov, J. Vonk

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

2 Citations (Scopus)

Abstract

Mass-customization challenges the one-size-fits-all assumption of mass production, allowing customers to specify the options that best fit their requirements when choosing a product or a service. In business process management, to achieve mass-customization, providers offer to their customers the opportunity to customize the way in which a process will be enacted. We focus on monitoring as a specific customization aspect. We propose a multi-dimensional classification of modeling patterns for customized monitoring infrastructures. Patterns enable the provider to offer a set of customizable options to customers and design a monitoring infrastructure that fits the preferences specified by customers on such options. An example in the online advertising industry demonstrates how our framework can improve the services currently offered by providers.
Original languageEnglish
Title of host publicationProceedings of the 24th International Conference on Advanced Information Systems Engineering (CAiSE 2012), June 25-29, 2012, Gdansk, Poland
EditorsJ, Ralyté, X. Franch, S. Brinkkemper, S. Wrycza
Place of PublicationBerlin
PublisherSpringer
Pages445-459
ISBN (Print)978-3-642-31094-2
DOIs
Publication statusPublished - 2012
Event24th International Conference on Advanced Information Systems Engineering (CAiSE 2012) - University of Gdańsk, Gdańsk, Poland
Duration: 25 Jun 201229 Jun 2012
Conference number: 24
http://www.caise2012.univ.gda.pl/

Publication series

NameLecture Notes in Computer Science
Volume7328

Conference

Conference24th International Conference on Advanced Information Systems Engineering (CAiSE 2012)
Abbreviated titleCAiSE '12
CountryPoland
CityGdańsk
Period25/06/1229/06/12
Internet address

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