Optimizing the Use of the Sentence Completion Survey Technique in User Research: A Case Study on the Experience of E-Reading

Carine Lallemand, Emeline Mercier

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

5 Citations (Scopus)

Abstract

Sentence completion, originally a semi-projective psychological technique, has been used as an effective and lightweight user research method in UX design. More information is yet still needed to understand how different sentence stems probe users' insights, thereby providing recommendations for effective sentence completion surveys. We used the completion method on a large-scale sample to explore (e-)readers' experiences and needs. Depending on their reading habits, participants (N=1880) were asked to complete a set of sentences, as part of a web survey. With 14143 user ideas collected in two weeks, our results confirm that remote online sentence completion is a cost-effective data collection method able to uncover feelings, attitudes, motivations, needs, or frustrations. Variation in sentence stems affected collected data in terms of item response rate, idea quantity as well as variety and originality. Building on previous research, this paper delivers actionable insights to optimize the richness of sentence completion outputs.

Original languageEnglish
Title of host publicationCHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9781450391573
DOIs
Publication statusPublished - 29 Apr 2022
Event2022 Conference on Human Factors in Computing Systems, CHI 2022 - Virtual, Online, United States
Duration: 30 Apr 20225 May 2022

Conference

Conference2022 Conference on Human Factors in Computing Systems, CHI 2022
Country/TerritoryUnited States
CityVirtual, Online
Period30/04/225/05/22

Bibliographical note

Publisher Copyright:
© 2022 Owner/Author.

Keywords

  • e-reading
  • online survey
  • sentence completion
  • user experience
  • user research method

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