On the relationship between perceived service quality and behavioral intentions: a cross-sectional perspective

J.C. Ruyter, de, M.G.M. Wetzels, J.M.M. Bloemer

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Proceedings of the 25th Conference of the European Marketing Academy, 14-17 May 1996, Budapest University of Economic Sciences
Place of Publication	Budapest, Hungary
Publisher	Budapest University of Economic Sciences
Pages	273-292
Publication status	Published - 1996

Cite this

Ruyter, de, J.C. ; Wetzels, M.G.M. ; Bloemer, J.M.M. / On the relationship between perceived service quality and behavioral intentions: a cross-sectional perspective. Proceedings of the 25th Conference of the European Marketing Academy, 14-17 May 1996, Budapest University of Economic Sciences. Budapest, Hungary : Budapest University of Economic Sciences, 1996. pp. 273-292

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title = "On the relationship between perceived service quality and behavioral intentions: a cross-sectional perspective",

author = "{Ruyter, de}, J.C. and M.G.M. Wetzels and J.M.M. Bloemer",

year = "1996",

language = "English",

pages = "273--292",

booktitle = "Proceedings of the 25th Conference of the European Marketing Academy, 14-17 May 1996, Budapest University of Economic Sciences",

publisher = "Budapest University of Economic Sciences",

}

On the relationship between perceived service quality and behavioral intentions: a cross-sectional perspective. / Ruyter, de, J.C.; Wetzels, M.G.M.; Bloemer, J.M.M.
Proceedings of the 25th Conference of the European Marketing Academy, 14-17 May 1996, Budapest University of Economic Sciences. Budapest, Hungary: Budapest University of Economic Sciences, 1996. p. 273-292.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

TY - GEN

T1 - On the relationship between perceived service quality and behavioral intentions: a cross-sectional perspective

AU - Ruyter, de, J.C.

AU - Wetzels, M.G.M.

AU - Bloemer, J.M.M.

PY - 1996

Y1 - 1996

M3 - Conference contribution

SP - 273

EP - 292

BT - Proceedings of the 25th Conference of the European Marketing Academy, 14-17 May 1996, Budapest University of Economic Sciences

PB - Budapest University of Economic Sciences

CY - Budapest, Hungary

ER -