On the relationship between perceived service quality and behavioral intentions: a cross-sectional perspective

J.C. Ruyter, de, M.G.M. Wetzels, J.M.M. Bloemer

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of the 25th Conference of the European Marketing Academy, 14-17 May 1996, Budapest University of Economic Sciences
Place of PublicationBudapest, Hungary
PublisherBudapest University of Economic Sciences
Publication statusPublished - 1996

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