On the performance of workflow processes with distributed actors : does place matter?

H.A. Reijers, M.S. Song, B. Jeong

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

7 Citations (Scopus)
115 Downloads (Pure)

Abstract

Current workflow technology offers rich features to manage and enact business processes. In principle, the technology enables actors to cooperate in the execution of business processes regardless of their geographical location. Furthermore, the technology is considered as an efficient means to reduce processing times. In this paper, we evaluate the effects on the performance of a workflow process in an organizational setting where actors are geographically distributed. The studied process is exceptional, because equivalent tasks can be performed at different locations. We have analyzed a large workflow process log with state-of-the art mining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close.
Original languageEnglish
Title of host publicationProceedings of the 5th International Conference on Business Process Management (BPM 2007) 24-28 September 2007, Brisbane, Australia
EditorsG. Alonso, P. Dadam, M. Rosemann
Place of PublicationBerlin
PublisherSpringer
Pages32-47
ISBN (Print)978-3-540-75182-3
DOIs
Publication statusPublished - 2007
Event5th International Conference on Business Process Management (BPM 2007), September 24-28, 2007, Brisbane, Australia - Brisbane, Australia
Duration: 24 Sep 200728 Sep 2007

Publication series

NameLecture Notes in Computer Science
Volume4714
ISSN (Print)0302-9743

Conference

Conference5th International Conference on Business Process Management (BPM 2007), September 24-28, 2007, Brisbane, Australia
Abbreviated titleBPM 2007
CountryAustralia
CityBrisbane
Period24/09/0728/09/07

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