On the performance of workflow processes with distributed actors : does place matter?

H.A. Reijers; M.S. Song; B. Jeong

doi:10.1007/978-3-540-75183-0_3

On the performance of workflow processes with distributed actors : does place matter?

H.A. Reijers, M.S. Song, B. Jeong

Information Systems IE&IS

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

11 Citations (Scopus)

200 Downloads (Pure)

Abstract

Current workflow technology offers rich features to manage and enact business processes. In principle, the technology enables actors to cooperate in the execution of business processes regardless of their geographical location. Furthermore, the technology is considered as an efficient means to reduce processing times. In this paper, we evaluate the effects on the performance of a workflow process in an organizational setting where actors are geographically distributed. The studied process is exceptional, because equivalent tasks can be performed at different locations. We have analyzed a large workflow process log with state-of-the art mining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close.

Original language	English
Title of host publication	Proceedings of the 5th International Conference on Business Process Management (BPM 2007) 24-28 September 2007, Brisbane, Australia
Editors	G. Alonso, P. Dadam, M. Rosemann
Place of Publication	Berlin
Publisher	Springer
Pages	32-47
ISBN (Print)	978-3-540-75182-3
DOIs	https://doi.org/10.1007/978-3-540-75183-0_3
Publication status	Published - 2007
Event	5th International Conference on Business Process Management (BPM 2007) - Brisbane, Australia Duration: 24 Sept 2007 → 28 Sept 2007 Conference number: 5

Publication series

Name	Lecture Notes in Computer Science
Volume	4714
ISSN (Print)	0302-9743

Conference

Conference	5th International Conference on Business Process Management (BPM 2007)
Abbreviated title	BPM 2007
Country/Territory	Australia
City	Brisbane
Period	24/09/07 → 28/09/07

Access to Document

10.1007/978-3-540-75183-0_3

Metis213089Final published version, 397 KB

Cite this

Reijers, H. A., Song, M. S., & Jeong, B. (2007). On the performance of workflow processes with distributed actors : does place matter? In G. Alonso, P. Dadam, & M. Rosemann (Eds.), Proceedings of the 5th International Conference on Business Process Management (BPM 2007) 24-28 September 2007, Brisbane, Australia (pp. 32-47). (Lecture Notes in Computer Science; Vol. 4714). Springer. https://doi.org/10.1007/978-3-540-75183-0_3

Reijers, H.A. ; Song, M.S. ; Jeong, B. / On the performance of workflow processes with distributed actors : does place matter?. Proceedings of the 5th International Conference on Business Process Management (BPM 2007) 24-28 September 2007, Brisbane, Australia. editor / G. Alonso ; P. Dadam ; M. Rosemann. Berlin : Springer, 2007. pp. 32-47 (Lecture Notes in Computer Science).

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title = "On the performance of workflow processes with distributed actors : does place matter?",

abstract = "Current workflow technology offers rich features to manage and enact business processes. In principle, the technology enables actors to cooperate in the execution of business processes regardless of their geographical location. Furthermore, the technology is considered as an efficient means to reduce processing times. In this paper, we evaluate the effects on the performance of a workflow process in an organizational setting where actors are geographically distributed. The studied process is exceptional, because equivalent tasks can be performed at different locations. We have analyzed a large workflow process log with state-of-the art mining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close.",

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Reijers, HA, Song, MS & Jeong, B 2007, On the performance of workflow processes with distributed actors : does place matter? in G Alonso, P Dadam & M Rosemann (eds), Proceedings of the 5th International Conference on Business Process Management (BPM 2007) 24-28 September 2007, Brisbane, Australia. Lecture Notes in Computer Science, vol. 4714, Springer, Berlin, pp. 32-47, 5th International Conference on Business Process Management (BPM 2007), Brisbane, Australia, 24/09/07. https://doi.org/10.1007/978-3-540-75183-0_3

On the performance of workflow processes with distributed actors : does place matter? / Reijers, H.A.; Song, M.S.; Jeong, B.
Proceedings of the 5th International Conference on Business Process Management (BPM 2007) 24-28 September 2007, Brisbane, Australia. ed. / G. Alonso; P. Dadam; M. Rosemann. Berlin: Springer, 2007. p. 32-47 (Lecture Notes in Computer Science; Vol. 4714).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic