On the Origin of Questions in Process Mining Projects.

Francesca Zerbato; Jelmer Jan Koorn; Iris Beerepoot; Barbara Weber; Hajo A. Reijers

doi:10.1007/978-3-031-17604-3_10

On the Origin of Questions in Process Mining Projects.

Francesca Zerbato (Corresponding author-nrf), Jelmer Jan Koorn, Iris Beerepoot, Barbara Weber, Hajo A. Reijers

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

9 Citations (Scopus)

Abstract

In line with the growing popularity of process mining, several methodologies have been proposed to guide the conduct of process mining projects. Such methodologies reason that process mining projects start with a concrete question. However, in practice we observe projects with a different starting point, often aimed at exploring the data. Existing methodologies provide limited aid in such situations, and as a result, we wonder: how are questions developed within process mining projects? In this paper, we present the results of an interview study that sheds light on question development in process mining. We provide insights from expert interviewees, resulting in six recommendations that enhance existing methodologies. In doing so, we present concrete examples of how process mining analyses can support question formulation and refinement.

Original language	English
Title of host publication	Enterprise Design, Operations, and Computing
Subtitle of host publication	26th International Conference, EDOC 2022, Bozen-Bolzano, Italy, October 3–7, 2022, Proceedings
Editors	João Paulo A. Almeida, Dimka Karastoyanova, Giancarlo Guizzardi, Marco Monalli, Fabrizio Maria Maggi, Claudenir M. Fonseca
Place of Publication	Cham
Publisher	Springer
Pages	165-181
Number of pages	17
ISBN (Electronic)	978-3-031-17604-3
ISBN (Print)	978-3-031-17603-6
DOIs	https://doi.org/10.1007/978-3-031-17604-3_10
Publication status	Published - 28 Sept 2022
Externally published	Yes
Event	26th International Conference on Enterprise Design, Operations Computing, (EDOC 2022) - Bozen-Bolzano, Italy Duration: 3 Oct 2022 → 7 Oct 2022 Conference number: 26

Publication series

Name	Lecture Notes in Computer Science (LNCS)
Volume	13585
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	26th International Conference on Enterprise Design, Operations Computing, (EDOC 2022)
Abbreviated title	EDOC
Country/Territory	Italy
City	Bozen-Bolzano
Period	3/10/22 → 7/10/22

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10.1007/978-3-031-17604-3_10

https://www.wikidata.org/entity/Q115208501

Cite this

Zerbato, F., Koorn, J. J., Beerepoot, I., Weber, B., & Reijers, H. A. (2022). On the Origin of Questions in Process Mining Projects. In J. P. A. Almeida, D. Karastoyanova, G. Guizzardi, M. Monalli, F. M. Maggi, & C. M. Fonseca (Eds.), Enterprise Design, Operations, and Computing: 26th International Conference, EDOC 2022, Bozen-Bolzano, Italy, October 3–7, 2022, Proceedings (pp. 165-181). (Lecture Notes in Computer Science (LNCS); Vol. 13585). Springer. https://doi.org/10.1007/978-3-031-17604-3_10

Zerbato, Francesca ; Koorn, Jelmer Jan ; Beerepoot, Iris et al. / On the Origin of Questions in Process Mining Projects. Enterprise Design, Operations, and Computing: 26th International Conference, EDOC 2022, Bozen-Bolzano, Italy, October 3–7, 2022, Proceedings. editor / João Paulo A. Almeida ; Dimka Karastoyanova ; Giancarlo Guizzardi ; Marco Monalli ; Fabrizio Maria Maggi ; Claudenir M. Fonseca. Cham : Springer, 2022. pp. 165-181 (Lecture Notes in Computer Science (LNCS)).

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title = "On the Origin of Questions in Process Mining Projects.",

abstract = "In line with the growing popularity of process mining, several methodologies have been proposed to guide the conduct of process mining projects. Such methodologies reason that process mining projects start with a concrete question. However, in practice we observe projects with a different starting point, often aimed at exploring the data. Existing methodologies provide limited aid in such situations, and as a result, we wonder: how are questions developed within process mining projects? In this paper, we present the results of an interview study that sheds light on question development in process mining. We provide insights from expert interviewees, resulting in six recommendations that enhance existing methodologies. In doing so, we present concrete examples of how process mining analyses can support question formulation and refinement.",

author = "Francesca Zerbato and Koorn, \{Jelmer Jan\} and Iris Beerepoot and Barbara Weber and Reijers, \{Hajo A.\}",

year = "2022",

month = sep,

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Zerbato, F, Koorn, JJ, Beerepoot, I, Weber, B & Reijers, HA 2022, On the Origin of Questions in Process Mining Projects. in JPA Almeida, D Karastoyanova, G Guizzardi, M Monalli, FM Maggi & CM Fonseca (eds), Enterprise Design, Operations, and Computing: 26th International Conference, EDOC 2022, Bozen-Bolzano, Italy, October 3–7, 2022, Proceedings. Lecture Notes in Computer Science (LNCS), vol. 13585, Springer, Cham, pp. 165-181, 26th International Conference on Enterprise Design, Operations Computing, (EDOC 2022), Bozen-Bolzano, Italy, 3/10/22. https://doi.org/10.1007/978-3-031-17604-3_10

On the Origin of Questions in Process Mining Projects. / Zerbato, Francesca (Corresponding author-nrf); Koorn, Jelmer Jan; Beerepoot, Iris et al.
Enterprise Design, Operations, and Computing: 26th International Conference, EDOC 2022, Bozen-Bolzano, Italy, October 3–7, 2022, Proceedings. ed. / João Paulo A. Almeida; Dimka Karastoyanova; Giancarlo Guizzardi; Marco Monalli; Fabrizio Maria Maggi; Claudenir M. Fonseca. Cham: Springer, 2022. p. 165-181 (Lecture Notes in Computer Science (LNCS); Vol. 13585).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - On the Origin of Questions in Process Mining Projects.

AU - Koorn, Jelmer Jan

AU - Beerepoot, Iris

AU - Weber, Barbara

AU - Reijers, Hajo A.

A2 - Zerbato, Francesca

A2 - Almeida, João Paulo A.

A2 - Karastoyanova, Dimka

A2 - Guizzardi, Giancarlo

A2 - Monalli, Marco

A2 - Maggi, Fabrizio Maria

A2 - Fonseca, Claudenir M.

N1 - Conference code: 26

PY - 2022/9/28

Y1 - 2022/9/28

N2 - In line with the growing popularity of process mining, several methodologies have been proposed to guide the conduct of process mining projects. Such methodologies reason that process mining projects start with a concrete question. However, in practice we observe projects with a different starting point, often aimed at exploring the data. Existing methodologies provide limited aid in such situations, and as a result, we wonder: how are questions developed within process mining projects? In this paper, we present the results of an interview study that sheds light on question development in process mining. We provide insights from expert interviewees, resulting in six recommendations that enhance existing methodologies. In doing so, we present concrete examples of how process mining analyses can support question formulation and refinement.

AB - In line with the growing popularity of process mining, several methodologies have been proposed to guide the conduct of process mining projects. Such methodologies reason that process mining projects start with a concrete question. However, in practice we observe projects with a different starting point, often aimed at exploring the data. Existing methodologies provide limited aid in such situations, and as a result, we wonder: how are questions developed within process mining projects? In this paper, we present the results of an interview study that sheds light on question development in process mining. We provide insights from expert interviewees, resulting in six recommendations that enhance existing methodologies. In doing so, we present concrete examples of how process mining analyses can support question formulation and refinement.

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T3 - Lecture Notes in Computer Science (LNCS)

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BT - Enterprise Design, Operations, and Computing

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ER -

Zerbato F, Koorn JJ, Beerepoot I, Weber B, Reijers HA. On the Origin of Questions in Process Mining Projects. In Almeida JPA, Karastoyanova D, Guizzardi G, Monalli M, Maggi FM, Fonseca CM, editors, Enterprise Design, Operations, and Computing: 26th International Conference, EDOC 2022, Bozen-Bolzano, Italy, October 3–7, 2022, Proceedings. Cham: Springer. 2022. p. 165-181. (Lecture Notes in Computer Science (LNCS)). doi: 10.1007/978-3-031-17604-3_10

On the Origin of Questions in Process Mining Projects.

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