On measuring the understandability of process models

J. Melcher, J. Mendling, H.A. Reijers, D. Seese

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

32 Citations (Scopus)
3 Downloads (Pure)


Much efforts are aimed at unveiling the factors that influence a person’s comprehension of a business process model. While various potential factors have been proposed and studied in an experimental setting, little attention is being paid to reliability and validity requirements on measuring a person’s structural understanding of a process model. This paper proposes the concepts to meaningfully argue about these notions, for the sake of improving future measurement instruments. The findings from an experiment, involving 178 students from three different universities, underline the importance of this topic. In particular, it is shown that the coverage of model-related questions is important. This paper provides various recommendations to properly measure structural model comprehension.
Original languageEnglish
Title of host publicationBusiness Process Management Workshops (BPM 2009 International Workshops, Ulm, Germany, September 7, 2009. Revised Papers)
EditorsS. Rinderle-Ma, S. Sadiq, F. Leymann
Place of PublicationBerlin
ISBN (Print)978-3-642-12185-2
Publication statusPublished - 2010

Publication series

NameLecture Notes in Business Information Processing
ISSN (Print)1865-1348


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