Omni-channel logistics

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review


An overview is presented of a selection of important logistics challenges in adopting an omni-channel strategy. Omni-channel logistics involves all necessary activities associated with the functioning of the supply chain considering this omni-channel retail strategy. Creating a seamless customer experience regardless of the chosen channel necessitates coordination between the key logistics processes such as network design, inventory management, warehousing, and transportation. In this chapter, we review these decisions and give insights into the challenges for omni-channel logistics.
Original languageEnglish
Title of host publicationInternational Encyclopedia of Transportation
EditorsRoger Vickerman
Number of pages6
ISBN (Electronic)9780081026724
ISBN (Print)9780081026717
Publication statusPublished - 1 Jan 2021


  • Challenges
  • Omni-channel logistics
  • Supply chain management


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