| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 31st ACR conference, October 2000, Salt Lake City, Utah, USA |
| Publication status | Published - 2000 |
"Oh! ... WOW!" How surprise enhances satisfaction
J. Vanhamme, H.M.J.J. Snelders
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review