Moderation instead of modelling: some arguments against formal engineering methods

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    Abstract

    The more formal the used engineering techniques are, the less non-technical facts can be captured. Several business process reengineering and software development projects fail, because the project management concentrates to much on formal methods and modelling approaches. A successful change of work and organisational processes and structures needs primarily the agreement among all involved groups. To come up with a shared understanding, the quality and the quantity of communication are critical success factors. The moderation--instead of modelling--of human activities is of crucial importance. To change an organisation means to persuade people to behave in a different way than before. A model per se does not change anything, only an agreement among all affected parties is the basis of a real change. Participatory design and the adequate moderation of all necessary learning processes are the crucial success factors.
    Original languageEnglish
    Title of host publicationProceedings of the international workshop on transferring usability engineering to industry, Gdansk, Poland, June 11-14, 1998
    EditorsM. Sikorski, G.W.M. Rauterberg
    Place of PublicationGdansk
    PublisherTechnical University of Gdansk
    Pages33-37
    ISBN (Print)83-902559-8-7
    Publication statusPublished - 1998

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