Mobility as a service: A critical review of definitions, assessments of schemes, and key challenges

Peraphan Jittrapirom, Valeria Caiati, Anna Maria Feneri, Shima Ebrahimigharehbaghi, María J. Alonso-González, Jishnu Narayan

Research output: Contribution to journalArticleAcademicpeer-review

453 Citations (Scopus)
2559 Downloads (Pure)


Mobility as a Service (MaaS) is a recent innovative transport concept, anticipated to induce significant changes in the current transport practices. However, there is ambiguity surrounding the concept; it is uncertain what are the core characteristics of MaaS and in which way they can be addressed. Further, there is a lack of an assessment framework to classify their unique characteristics in a systematic manner, even though several MaaS schemes have been implemented around the world. In this study, we define this set of attributes through a literature review, which is then used to describe selected MaaS schemes and existing applications. We also examine the potential implications of the identified core characteristics of the service on the following three areas of transport practices: travel demand modelling, supply-side analysis and business model design. Finally, we propose the necessary enhancements needed to deliver such an innovative service like MaaS, by establishing the state of art in those fields.

Original languageEnglish
Pages (from-to)13-25
Number of pages13
JournalUrban Planning
Issue number2
Publication statusPublished - 1 Jan 2017


  • Business model
  • Innovative mobility services
  • Integrated mobility
  • Modelling


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