Methodology for calculating perception of the user experience of the quality of monitored integrated telecommunications operator services

A. Cuadra Sánchez (Inventor), M. Mar Cutanda Rodríguez, del (Inventor), A. Liotta (Inventor), V. Menkovski (Inventor)

Research output: PatentPatent publication

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Abstract

The invention relates to a method for calculating perception of the user experience of the quality of monitored integrated telecommunications operator services. For this purpose, data from the monitoring of user services is used, along with questionnaires previously completed by a representative sample of users and later combined by means of correlation algorithms, and after they have been put through automatic learning algorithms, obtaining a value for the quality of the experience, which implies an estimate of the quality of the service perceived by the user of said service. Lastly, the network parameters that most affect the QoE as a function of the relevance thereof for predictions of quality are automatically identified in order to provide the values needed to attain a certain quality of experience as defined by the user.
Original languageEnglish
Patent numberWO2011141586
Publication statusPublished - 17 Nov 2011

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