Method of routing calls in an automatic call distribution network (priority date 11-03-1999/international publication date 02-04-2002)

S.C. Borst; A.D. Flockhart; F.C. Hymus; E.P. Mathews; M.I. Reiman; J.B. Seery; J.Z. Taylor

Method of routing calls in an automatic call distribution network (priority date 11-03-1999/international publication date 02-04-2002)

S.C. Borst (Inventor), A.D. Flockhart (Inventor), F.C. Hymus (Inventor), E.P. Mathews (Inventor), M.I. Reiman (Inventor), J.B. Seery (Inventor), J.Z. Taylor (Inventor)

Stochastic Operations Research

Research output: Patent › Patent publication

Original language	English
Patent number	US Patent #6,366,668
Publication status	Published - 2 Apr 2002

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title = "Method of routing calls in an automatic call distribution network (priority date 11-03-1999/international publication date 02-04-2002)",

author = "S.C. Borst and A.D. Flockhart and F.C. Hymus and E.P. Mathews and M.I. Reiman and J.B. Seery and J.Z. Taylor",

year = "2002",

month = apr,

day = "2",

language = "English",

type = "Patent",

note = "US Patent #6,366,668",

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TY - PAT

T1 - Method of routing calls in an automatic call distribution network (priority date 11-03-1999/international publication date 02-04-2002)

AU - Borst, S.C.

AU - Flockhart, A.D.

AU - Hymus, F.C.

AU - Mathews, E.P.

AU - Reiman, M.I.

AU - Seery, J.B.

AU - Taylor, J.Z.

PY - 2002/4/2

Y1 - 2002/4/2

UR - http://v3.espacenet.com/textdoc?DB=EPODOC&IDX=US6366668&F=0

M3 - Patent publication

M1 - US Patent #6,366,668

ER -

Method of routing calls in an automatic call distribution network (priority date 11-03-1999/international publication date 02-04-2002)

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