Measuring the Contextual Dimension of User Experience: Development of the User Experience Context Scale (UXCS)

Carine Lallemand, Vincent Koenig

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

The context of use has been highlighted for a long time as being a key factor impacting User Experience (UX). Yet current UX evaluation tools, especially questionnaires, rarely encompass an explicit investigation of the context. With the ever-growing trend for mobile products and ubiquitous computing, the absence of a dedicated measurement tool becomes critical. Based on a review of relevant literature and a fine-grained categorization of contextual factors, we developed the UX Context Scale (UXCS), a 30-items instrument allowing for a measure of context properties, as perceived by the user. We report on the development of the scale and present a first validation study (N = 137). A principal component analysis on the subjective items reveals a 6-components structure: Physical Context, Social Context, Internal Context, Perceived Resources, Task Context, and Temporal Context. Reliability of each subscale is high and further analyses confirm the relevance of this tool for UX evaluation.

Original languageEnglish
Title of host publicationNordiCHI 2020 - Proceedings of the 11th Nordic Conference on Human-Computer Interaction
Subtitle of host publicationShaping Experiences, Shaping Society
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9781450375795
DOIs
Publication statusPublished - 25 Oct 2020
Event11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society, NordiCHI 2020 - Virtual, Online, Estonia
Duration: 25 Oct 202029 Oct 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society, NordiCHI 2020
CountryEstonia
CityVirtual, Online
Period25/10/2029/10/20

Keywords

  • context of use
  • scale development
  • User experience
  • UX Context Scale
  • UX evaluation
  • method
  • tool
  • design

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