Measuring critical success factors in ERP projects : Results from a case study in a SME

Jos J.M. Trienekens, Pedro van Grinsven

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Citation (Scopus)

Abstract

Over the past decade many organizations are increasingly concerned with the implementation of Enterprise Resource Planning (ERP) systems. This counts for both large and small and medium sized companies. Implementation can be considered to be a process of change influenced by different so-called critical success factors (CSF) of type organizational, technological and human. This paper reports on the development of a measurement approach for managing CSF in an ERP implementation project in a small and medium sized company (SME). Critical success factors are being derived from project goals and subsequently measured in this project to monitor and control the implementation project.

Original languageEnglish
Title of host publicationICEIS 2008 - Proceedings of the 10th International Conference on Enterprise Information Systems
Place of PublicationSetubal
PublisherINSTICC Press
Pages203-209
Number of pages7
ISBN (Print)9789898111364
Publication statusPublished - 1 Dec 2008
EventICEIS 2008 - 10th International Conference on Enterprise Information Systems - Barcelona, Spain
Duration: 12 Jun 200816 Jun 2008

Conference

ConferenceICEIS 2008 - 10th International Conference on Enterprise Information Systems
CountrySpain
CityBarcelona
Period12/06/0816/06/08

Keywords

  • ERP system implementation
  • Measurement
  • Success factors

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  • Cite this

    Trienekens, J. J. M., & van Grinsven, P. (2008). Measuring critical success factors in ERP projects : Results from a case study in a SME. In ICEIS 2008 - Proceedings of the 10th International Conference on Enterprise Information Systems (pp. 203-209). INSTICC Press.