| Original language | English |
|---|---|
| Title of host publication | Proceedings of Managing Interfaces, August 25-26, Brussels, Belgium |
| Place of Publication | Brussels, Belgium |
| Publication status | Published - 1995 |
Managing interfaces: exploring service quality within the organization
J.C. Ruyter, de, J.D.P. Kasper, M.G.M. Wetzels
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic