Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Original language	English
Title of host publication	Creating and managing value in supply networks
Editors	S. Croom, P. Carter, M. Day
Place of Publication	San Diego, California, USA
Publisher	University of San Diego
ISBN (Print)	0977967301
Publication status	Published - 2006

Cite this

@inproceedings{a532d22ff5e24f198d59a4fea42c65fe,

title = "Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management",

author = "W. Tate and \{Valk, van der\}, W.",

year = "2006",

language = "English",

isbn = "0977967301",

editor = "S. Croom and P. Carter and M. Day",

booktitle = "Creating and managing value in supply networks",

publisher = "University of San Diego",

}

Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management. / Tate, W.; Valk, van der, W.
Creating and managing value in supply networks. ed. / S. Croom; P. Carter; M. Day. San Diego, California, USA: University of San Diego, 2006.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management

AU - Tate, W.

AU - Valk, van der, W.

PY - 2006

Y1 - 2006

M3 - Conference contribution

SN - 0977967301

BT - Creating and managing value in supply networks

A2 - Croom, S.

A2 - Carter, P.

A2 - Day, M.

PB - University of San Diego

CY - San Diego, California, USA

ER -