Original language | English |
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Title of host publication | Creating and managing value in supply networks |
Editors | xx Croom, S., Carter, P. and Day, M. |
Place of Publication | San Diego, California, USA |
Publisher | University of San Diego |
ISBN (Print) | 0977967301 |
Publication status | Published - 2006 |
Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management
W. Tate, W. Valk, van der
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review