|Title of host publication||Creating and managing value in supply networks|
|Editors||xx Croom, S., Carter, P. and Day, M.|
|Place of Publication||San Diego, California, USA|
|Publisher||University of San Diego|
|Publication status||Published - 2006|
Tate, W., & Valk, van der, W. (2006). Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management. In X. Croom, S., Carter, P. and Day, M. (Ed.), Creating and managing value in supply networks University of San Diego.