Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management

W. Tate, W. Valk, van der

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Original languageEnglish
Title of host publicationCreating and managing value in supply networks
Editorsxx Croom, S., Carter, P. and Day, M.
Place of PublicationSan Diego, California, USA
PublisherUniversity of San Diego
ISBN (Print)0977967301
Publication statusPublished - 2006

Cite this

Tate, W., & Valk, van der, W. (2006). Managing Call Center Performance: Shifting the focus from operational efficiency to strategic asset management. In X. Croom, S., Carter, P. and Day, M. (Ed.), Creating and managing value in supply networks University of San Diego.