Making cause-related corporate social responsibility (CSR) count in holiday accommodation choice

Melanie Randle (Corresponding author), Astrid Kemperman, Sara Dolnicar

Research output: Contribution to journalArticleAcademicpeer-review

49 Citations (Scopus)


We test how different presentations of cause-related corporate social responsibility (CSR) initiatives affect the choice of holiday accommodation bookings. Results of a stated choice experiment indicate that – for the tourist population as a whole – information about CSR initiatives affects choice only minimally. One market segment emerges, however, that is highly responsive to all types of CSR message presentations: positive and negative framing, and local and international causes. This tourist segment is characterized by a distinct socio-demographic profile, thus representing a promising target market for tourism managers engaging in cause-related CSR strategies. Other tourist segments are sensitive to the framing of CSR messages. Overall, negatively-framed CSR messages emerge as more effective.
Original languageEnglish
Pages (from-to)66-77
Number of pages12
JournalTourism Management
Publication statusPublished - Dec 2019


  • Choice experiment segmentation
  • Corporate social responsibility
  • Message framing cause proximity


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