Capital goods, such as manufacturing equipment, trains, and Industrial printers, are used in the primary processes of their users. Their availability is of key importance. To achieve high availability, maintenance is required throughout their long life cycles. Many different resources such as spare parts, service engineers and tools, are necessary to perform maintenance. In some cases, e.g. for trains, also maintenance facilities are required. Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place at the right time. In a broader sense, it also includes maintenance planning and design-for-maintenance. We first discuss capital goods and the requirements that their users have, which leads us to basic maintenance principles and the structure of typical service supply chains. Next, various relevant decisions and supporting theories and models are discussed. Finally, we discuss the latest developments within maintenance service logistics.
|Title of host publication||Operations, Logistics and Supply Chain Management|
|Editors||H. Zijm, M. Klumpp, A. Regattieri, S. Heragu|
|Place of Publication||Berlin|
|Number of pages||25|
|Publication status||Published - 2019|
|Name||Lecture Notes in Logistics|
Arts, J. J., Basten, R. J. I., & van Houtum, G. J. J. A. N. (2019). Maintenance service logistics. In H. Zijm, M. Klumpp, A. Regattieri, & S. Heragu (Eds.), Operations, Logistics and Supply Chain Management (pp. 493-517). (Lecture Notes in Logistics). Berlin: Springer. https://doi.org/10.1007/978-3-319-92447-2_22