Maintenance service logistics

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

Capital goods, such as manufacturing equipment, trains, and Industrial printers, are used in the primary processes of their users. Their availability is of key importance. To achieve high availability, maintenance is required throughout their long life cycles. Many different resources such as spare parts, service engineers and tools, are necessary to perform maintenance. In some cases, e.g. for trains, also maintenance facilities are required. Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place at the right time. In a broader sense, it also includes maintenance planning and design-for-maintenance. We first discuss capital goods and the requirements that their users have, which leads us to basic maintenance principles and the structure of typical service supply chains. Next, various relevant decisions and supporting theories and models are discussed. Finally, we discuss the latest developments within maintenance service logistics.
LanguageEnglish
Title of host publicationOperations, Logistics and Supply Chain Management
EditorsH. Zijm, M. Klumpp, A. Regattieri, S. Heragu
Place of PublicationAmsterdam
PublisherSpringer
Pages493-517
Number of pages25
ISBN (Electronic) 978-3-319-92447-2
ISBN (Print)978-3-319-92446-5
DOIs
StatePublished - 2019

Fingerprint

Logistics
Availability
Supply chains
Life cycle
Engineers
Planning

Cite this

Arts, J. J., Basten, R. J. I., & van Houtum, G. J. J. A. N. (2019). Maintenance service logistics. In H. Zijm, M. Klumpp, A. Regattieri, & S. Heragu (Eds.), Operations, Logistics and Supply Chain Management (pp. 493-517). Amsterdam: Springer. DOI: 10.1007/978-3-319-92447-2_22
Arts, J.J. ; Basten, R.J.I. ; van Houtum, G.J.J.A.N./ Maintenance service logistics. Operations, Logistics and Supply Chain Management. editor / H. Zijm ; M. Klumpp ; A. Regattieri ; S. Heragu. Amsterdam : Springer, 2019. pp. 493-517
@inbook{006f7563b29c4eaf8a38b83dd3b02e30,
title = "Maintenance service logistics",
abstract = "Capital goods, such as manufacturing equipment, trains, and Industrial printers, are used in the primary processes of their users. Their availability is of key importance. To achieve high availability, maintenance is required throughout their long life cycles. Many different resources such as spare parts, service engineers and tools, are necessary to perform maintenance. In some cases, e.g. for trains, also maintenance facilities are required. Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place at the right time. In a broader sense, it also includes maintenance planning and design-for-maintenance. We first discuss capital goods and the requirements that their users have, which leads us to basic maintenance principles and the structure of typical service supply chains. Next, various relevant decisions and supporting theories and models are discussed. Finally, we discuss the latest developments within maintenance service logistics.",
author = "J.J. Arts and R.J.I. Basten and {van Houtum}, G.J.J.A.N.",
year = "2019",
doi = "10.1007/978-3-319-92447-2_22",
language = "English",
isbn = "978-3-319-92446-5",
pages = "493--517",
editor = "H. Zijm and M. Klumpp and A. Regattieri and S. Heragu",
booktitle = "Operations, Logistics and Supply Chain Management",
publisher = "Springer",
address = "Germany",

}

Arts, JJ, Basten, RJI & van Houtum, GJJAN 2019, Maintenance service logistics. in H Zijm, M Klumpp, A Regattieri & S Heragu (eds), Operations, Logistics and Supply Chain Management. Springer, Amsterdam, pp. 493-517. DOI: 10.1007/978-3-319-92447-2_22

Maintenance service logistics. / Arts, J.J.; Basten, R.J.I.; van Houtum, G.J.J.A.N.

Operations, Logistics and Supply Chain Management. ed. / H. Zijm; M. Klumpp; A. Regattieri; S. Heragu. Amsterdam : Springer, 2019. p. 493-517.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

TY - CHAP

T1 - Maintenance service logistics

AU - Arts,J.J.

AU - Basten,R.J.I.

AU - van Houtum,G.J.J.A.N.

PY - 2019

Y1 - 2019

N2 - Capital goods, such as manufacturing equipment, trains, and Industrial printers, are used in the primary processes of their users. Their availability is of key importance. To achieve high availability, maintenance is required throughout their long life cycles. Many different resources such as spare parts, service engineers and tools, are necessary to perform maintenance. In some cases, e.g. for trains, also maintenance facilities are required. Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place at the right time. In a broader sense, it also includes maintenance planning and design-for-maintenance. We first discuss capital goods and the requirements that their users have, which leads us to basic maintenance principles and the structure of typical service supply chains. Next, various relevant decisions and supporting theories and models are discussed. Finally, we discuss the latest developments within maintenance service logistics.

AB - Capital goods, such as manufacturing equipment, trains, and Industrial printers, are used in the primary processes of their users. Their availability is of key importance. To achieve high availability, maintenance is required throughout their long life cycles. Many different resources such as spare parts, service engineers and tools, are necessary to perform maintenance. In some cases, e.g. for trains, also maintenance facilities are required. Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place at the right time. In a broader sense, it also includes maintenance planning and design-for-maintenance. We first discuss capital goods and the requirements that their users have, which leads us to basic maintenance principles and the structure of typical service supply chains. Next, various relevant decisions and supporting theories and models are discussed. Finally, we discuss the latest developments within maintenance service logistics.

U2 - 10.1007/978-3-319-92447-2_22

DO - 10.1007/978-3-319-92447-2_22

M3 - Chapter

SN - 978-3-319-92446-5

SP - 493

EP - 517

BT - Operations, Logistics and Supply Chain Management

PB - Springer

CY - Amsterdam

ER -

Arts JJ, Basten RJI, van Houtum GJJAN. Maintenance service logistics. In Zijm H, Klumpp M, Regattieri A, Heragu S, editors, Operations, Logistics and Supply Chain Management. Amsterdam: Springer. 2019. p. 493-517. Available from, DOI: 10.1007/978-3-319-92447-2_22