@inbook{468ec66258a2494289af88c66a1b20b3,
title = "Lessons to be learned from operations management",
abstract = "No abstract.",
author = "J.W.M. Bertrand and \{Vries, de\}, G.",
year = "2005",
language = "English",
isbn = "0-415-32396-7",
series = "Routledge health management series",
publisher = "Routledge Taylor \& Francis Group",
pages = "15--38",
editor = "J Vissers and R. Beech",
booktitle = "Health operations management : patient flow logistics in health care",
address = "United Kingdom",
}