@inbook{ebce4a6504e54e8ca205d3f9aebf5e3b,
title = "Lessons in procuring complex services",
abstract = "No abstract.",
author = "\{Valk, van der\}, W. and F. Wynstra",
year = "2010",
language = "English",
isbn = "978-0-415-80005-1",
series = "Routledge studies in business organizations and networks",
publisher = "Routledge Taylor \& Francis Group",
pages = "217--231",
editor = "N. Caldwell and M. Howard",
booktitle = "Procuring complex performance : studies of innovation in product-service management",
address = "United Kingdom",
}