Investigating the Effect of Service Delivery Incidents and Corporate Image on Customer Evaluative Judgments in Service Organizations: An Experimental Study

A. Lindgreen; M.G.M. Wetzels; J.P.M. Wouters; J.C. Ruyter, de

Investigating the Effect of Service Delivery Incidents and Corporate Image on Customer Evaluative Judgments in Service Organizations: An Experimental Study

A. Lindgreen
, M.G.M. Wetzels
, J.P.M. Wouters
, J.C. Ruyter, de

Innovation Technology Entrepreneurship & Marketing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Proceedings of Frontiers in Services, 23-26 October
Place of Publication	Washington D.C., U.S.A.
Publisher	Frontiers in Services
Pages	57-58
Publication status	Published - 2003

Cite this

@inproceedings{c45e24054f4b430e833ddf45688e7b29,

title = "Investigating the Effect of Service Delivery Incidents and Corporate Image on Customer Evaluative Judgments in Service Organizations: An Experimental Study",

author = "A. Lindgreen and M.G.M. Wetzels and J.P.M. Wouters and \{Ruyter, de\}, J.C.",

year = "2003",

language = "English",

pages = "57--58",

booktitle = "Proceedings of Frontiers in Services, 23-26 October",

publisher = "Frontiers in Services",

}

Investigating the Effect of Service Delivery Incidents and Corporate Image on Customer Evaluative Judgments in Service Organizations: An Experimental Study. / Lindgreen, A.; Wetzels, M.G.M.; Wouters, J.P.M. et al.
Proceedings of Frontiers in Services, 23-26 October. Washington D.C., U.S.A.: Frontiers in Services, 2003. p. 57-58.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

TY - GEN

T1 - Investigating the Effect of Service Delivery Incidents and Corporate Image on Customer Evaluative Judgments in Service Organizations: An Experimental Study

AU - Lindgreen, A.

AU - Wetzels, M.G.M.

AU - Wouters, J.P.M.

AU - Ruyter, de, J.C.

PY - 2003

Y1 - 2003

M3 - Conference contribution

SP - 57

EP - 58

BT - Proceedings of Frontiers in Services, 23-26 October

PB - Frontiers in Services

CY - Washington D.C., U.S.A.

ER -