Introduction to the third workshop on business process design

Tom Davenport, Selma Mansar, Hajo Reijers

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

If one considers business processes that are in use today, be it by banks, insurance companies, governmental agencies, hosptitals, etc., it is sometimes difficult to imagine that they were once consciously designed. Their structures can be extremely complicated, responsibilities for their parts may have been widely distributed, and no particular participant really has an overview of the entire process anymore. Such business processes typically evolved organically over dozens of years, mostly with a focus on mending the operational problems that occurred on a day-to-day basis. But this will no longer do.
Original languageEnglish
Title of host publicationBusiness Process Management Workshops
Subtitle of host publicationBPM 2007 International Workshops, BPI, BPD, CBP, ProHealth, RefMod, semantics4ws, Brisbane, Australia, September 24, 2007, Revised Selected Papers
EditorsA. Ter Hofstede, B. Benatallah, Hye-Young Paik
Place of PublicationBerlin
PublisherSpringer
Pages93-94
Number of pages2
ISBN (Electronic)978-3-540-78238-4
ISBN (Print)978-3-540-78237-7
DOIs
Publication statusPublished - 14 Mar 2008
Event5th International Conference on Business Process Management, BPM 2007 - Brisbane, Australia
Duration: 24 Sep 200724 Sep 2007

Publication series

NameLecture Notes in Computer Science
PublisherSpringer
Volume4928
ISSN (Print)0302-9743

Conference

Conference5th International Conference on Business Process Management, BPM 2007
CountryAustralia
CityBrisbane
Period24/09/0724/09/07

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