Introducing case management : opening workflow management's black box

K. Kaan, H.A. Reijers, P. Molen, van der

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

8 Citations (Scopus)

Abstract

Workflow management systems are very adequate for supporting the flow of work through enterprises, but do not deliver coordination support to end-users within the work items they perform. In this paper, the concept of case management is introduced, which specifically targets this type of support. Its associated technology is intended to be used as a harmonious extension of workflow technology, instead of a competing system. A discussion in some depth is presented of the concept, methods, and technology of case management, as well as experiences with its application in industry.
Original languageEnglish
Title of host publicationBusiness process management : 4th international conference, BPM 2006, Vienna, Austria, September 5-7, 2006 : proceedings
EditorsS. Dustdar, J.L. Fiadeiro, A. Sheth
Place of PublicationBerlin
PublisherSpringer
Pages358-367
ISBN (Print)978-3-540-38901-9
DOIs
Publication statusPublished - 2006
Event4th International Conference on Business Process Management (BPM 2006), September 5-7, 2006, Vienna, Austria - Vienna, Austria
Duration: 5 Sep 20067 Sep 2006

Publication series

NameLecture Notes in Computer Science
Volume4102
ISSN (Print)0302-9743

Conference

Conference4th International Conference on Business Process Management (BPM 2006), September 5-7, 2006, Vienna, Austria
Abbreviated titleBPM 2006
Country/TerritoryAustria
CityVienna
Period5/09/067/09/06
OtherInternational Conference on Business Process Management ; 4 (Vienna) : 2006.09.05-07

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