| Original language | English |
|---|---|
| Pages (from-to) | 67-80 |
| Journal | New Zealand Journal of Business |
| Volume | 17 |
| Publication status | Published - 1995 |
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Internal service quality in a manufacturing firm: a review of critical encounters
- J.C. Ruyter, de
- , J.D.P. Kasper
- , M.G.M. Wetzels
Research output: Contribution to journal › Article › Academic › peer-review