Internal service quality in a manufacturing firm: a review of critical encounters

J.C. Ruyter, de, J.D.P. Kasper, M.G.M. Wetzels

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)67-80
JournalNew Zealand Journal of Business
Volume17
Publication statusPublished - 1995

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Ruyter, de, J. C., Kasper, J. D. P., & Wetzels, M. G. M. (1995). Internal service quality in a manufacturing firm: a review of critical encounters. New Zealand Journal of Business, 17, 67-80.