Innovative Online Platforms: Research Opportunities

Ying-Ju Chen, Tinglong Dai, C. Gizem Korpeoglu, Ersin Korpeoglu, Ozge Sahin, Christopher S. Tang, Shihong Xiao

Research output: Contribution to journalArticleAcademicpeer-review

46 Citations (Scopus)


Economic growth in many countries is increasingly driven by successful startups
that operate as online platforms. These success stories have motivated us to define and classify various online platforms according to their business models. This study discusses strategic and operational issues arising from five types of online platforms (resource sharing, matching, crowdsourcing, review, and crowdfunding) and presents some research opportunities for operations management scholars to explore.
Original languageEnglish
Pages (from-to)430-445
Number of pages16
JournalManufacturing & Service Operations Management
Issue number3
Publication statusPublished - 1 May 2020
Externally publishedYes


  • Innovative operations
  • Online platforms
  • Operations management


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