Despite the obvious linkage between information technologies (IT) and knowledge
processes and the apparent strategic importance of both, little research has done to explicitly examine how, if at all, IT and knowledge processes affect firm outcomes. The purpose of this study is to bridge this important gap and investigate whether knowledge processes mediate the relationship between IT and performance. An empirical test of research hypotheses involves collecting data from 277 high-technology firms. The results support our proposed mediating model, which provides a more complete understanding than heretofore of the IT-performance process. Our study concludes with a discussion of its implications for both IT design and knowledge management.
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