Abstract
End-user acceptance is considered as a significant factor influencing the success of enterprise information system (EIS) implementations and operations. This study conceptualizes three aspects of EIS user interfaces (UIs), namely information overload, control familiarity, and UI fit, and proposes a model to understand their effect on two major factors that are considered to influence the end-user acceptance of these systems: EIS end user’s performance expectancy and effort expectancy. We developed a theoretical model and multiitem scales for the proposed EIS UI characteristics and tested the model empirically with data from a survey performed with a sample 98 EIS end users. The results from our test provide evidence for the key role that EIS UI design plays in the end user’s performance and effort expectancy.
| Original language | English |
|---|---|
| Pages (from-to) | 243-255 |
| Number of pages | 13 |
| Journal | Journal of Computer Information Systems |
| Volume | 59 |
| Issue number | 3 |
| Early online date | Jul 2017 |
| DOIs | |
| Publication status | Published - 4 May 2019 |
Keywords
- Enterprise information systems
- UI fit
- control familiarity
- effort expectancy
- information overload
- performance expectancy