Individual and group productivity enhancement in a service setting

P.A.M. Kleingeld, H.F.J.M. Tuijl, van

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Original languageEnglish
Title of host publicationProductivity measurement and improvement : organizational case studies
EditorsRobert D. Pritchard
Place of PublicationWestport
PublisherPraeger
Pages140-169
ISBN (Print)0-275-03907-3
Publication statusPublished - 1995

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