"Include", a toolbox of user research for inclusive design

H.M. Zoon, A.H.M. Cremers, J.H. Eggen

Research output: Contribution to conferencePaperAcademic


In order to empower more people to become more self-reliant in society, interactive products and services should better match the skills and values of diverse user groups. In inclusive design, relevant end-user groups are involved early on and throughout the design and development process, leading to a better user experience. However, for IT businesses not operating in the academic domain, getting access to appropriate user research methods is difficult. This paper describes the design and prototype development of the Include Toolbox, in close cooperation with practitioners of small to medium sized enterprises (SMEs) in IT. It consists of an interactive app paired with a book. The app helps to find suitable research methods for diverse user groups such as older people, people with low literacy, and children. The book offers background information on the advantages of inclusive design, information on different user groups, and best practices shared by other companies.
Original languageEnglish
Publication statusPublished - Apr 2014
EventChi Sparks 2014 - The Hague, Netherlands
Duration: 3 Apr 20143 Apr 2014


ConferenceChi Sparks 2014
CityThe Hague


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