Improving value-awareness through storytelling in user experience design

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Abstract

Value has been one of the topics in HCI and design field with various definitions from perspectives. Values are in essence related to experience because they are personal perception and assessment on objects, products, or services. Hence, it makes sense to involve values in user experience design and make values as one of the design goals. However, values are usually easy to take for granted but hard to work with in design practices. This paper proposed a storytelling-value approach with the aim to improve awareness of values in user experience design. It was based on storytelling methodology that emphasizes scenario-based envisioning and the results from a focus group which involved user experience designer in to discuss values in UX design. A co-design workshop was conducted as a support for improvement of the approach. It is promising to optimize this storytelling-value approach in the future since most of the participants showed their positive attitudes not only to the necessity in methods development but also to the acceptance of this approach.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability
Subtitle of host publicationTheory and Practice - 7th International Conference, DUXU 2018, Held as Part of HCI International 2018, Proceedings
EditorsA. Marcus, W. Wang
Place of PublicationCham
PublisherSpringer
Pages141-152
Number of pages12
ISBN (Electronic)978-3-319-91797-9
ISBN (Print)978-3-319-91796-2
DOIs
Publication statusPublished - 1 Jan 2018
Event7th International Conference on Design, User Experience, and Usability, DUXU 2018 Held as Part of HCI International 2018 - Las Vegas, United States
Duration: 15 Jul 201820 Jul 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10918 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference7th International Conference on Design, User Experience, and Usability, DUXU 2018 Held as Part of HCI International 2018
Country/TerritoryUnited States
CityLas Vegas
Period15/07/1820/07/18

Keywords

  • Storytelling
  • User experience
  • Value awareness
  • Values

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