Improving driver emotions with affective strategies

Michael Braun (Corresponding author), Jonas Schubert, Bastian Pfleging, Florian Alt

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

Drivers in negative emotional states, such as anger or sadness, are prone to perform bad at driving, decreasing overall road safety for all road users. Recent advances in affective computing, however, allow for the detection of such states and give us tools to tackle the connected problems within automotive user interfaces. We see potential in building a system which reacts upon possibly dangerous driver states and influences the driver in order to drive more safely. We compare different interaction approaches for an affective automotive interface, namely Ambient Light, Visual Notification, a Voice Assistant, and an Empathic Assistant. Results of a simulator study with 60 participants (30 each with induced sadness/anger) indicate that an emotional voice assistant with the ability to empathize with the user is the most promising approach as it improves negative states best and is rated most positively. Qualitative data also shows that users prefer an empathic assistant but also resent potential paternalism. This leads us to suggest that digital assistants are a valuable platform to improve driver emotions in automotive environments and thereby enable safer driving.
LanguageEnglish
Article number21
Number of pages19
JournalMultimodal Technologies and Interaction
Volume3
Issue number1
DOIs
StatePublished - 25 Mar 2019

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User interfaces
Simulators

Keywords

  • affective computing
  • automotive user interfaces
  • emotions
  • human-computer interaction
  • ambient light
  • driver state
  • voice assistants

Cite this

Braun, Michael ; Schubert, Jonas ; Pfleging, Bastian ; Alt, Florian. / Improving driver emotions with affective strategies. In: Multimodal Technologies and Interaction. 2019 ; Vol. 3, No. 1.
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Improving driver emotions with affective strategies. / Braun, Michael (Corresponding author); Schubert, Jonas; Pfleging, Bastian; Alt, Florian.

In: Multimodal Technologies and Interaction, Vol. 3, No. 1, 21, 25.03.2019.

Research output: Contribution to journalArticleAcademicpeer-review

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N2 - Drivers in negative emotional states, such as anger or sadness, are prone to perform bad at driving, decreasing overall road safety for all road users. Recent advances in affective computing, however, allow for the detection of such states and give us tools to tackle the connected problems within automotive user interfaces. We see potential in building a system which reacts upon possibly dangerous driver states and influences the driver in order to drive more safely. We compare different interaction approaches for an affective automotive interface, namely Ambient Light, Visual Notification, a Voice Assistant, and an Empathic Assistant. Results of a simulator study with 60 participants (30 each with induced sadness/anger) indicate that an emotional voice assistant with the ability to empathize with the user is the most promising approach as it improves negative states best and is rated most positively. Qualitative data also shows that users prefer an empathic assistant but also resent potential paternalism. This leads us to suggest that digital assistants are a valuable platform to improve driver emotions in automotive environments and thereby enable safer driving.

AB - Drivers in negative emotional states, such as anger or sadness, are prone to perform bad at driving, decreasing overall road safety for all road users. Recent advances in affective computing, however, allow for the detection of such states and give us tools to tackle the connected problems within automotive user interfaces. We see potential in building a system which reacts upon possibly dangerous driver states and influences the driver in order to drive more safely. We compare different interaction approaches for an affective automotive interface, namely Ambient Light, Visual Notification, a Voice Assistant, and an Empathic Assistant. Results of a simulator study with 60 participants (30 each with induced sadness/anger) indicate that an emotional voice assistant with the ability to empathize with the user is the most promising approach as it improves negative states best and is rated most positively. Qualitative data also shows that users prefer an empathic assistant but also resent potential paternalism. This leads us to suggest that digital assistants are a valuable platform to improve driver emotions in automotive environments and thereby enable safer driving.

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