Impact of formal service standardization on service innovation: a case study in facility management

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Original language	English
Title of host publication	Handbook of Innovation and Standards
Editors	R. Hawkins, K. Blind, R. Page
Place of Publication	Cheltenham
Publisher	Edward Elgar Publishing
Chapter	9
Pages	187-211
Number of pages	25
ISBN (Electronic)	9781783470082
ISBN (Print)	9781783470075
DOIs	https://doi.org/10.4337/9781783470082
Publication status	Published - 2017
Externally published	Yes

Access to Document

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title = "Impact of formal service standardization on service innovation: a case study in facility management",

author = "{de Vries}, H.J. and Wiegmann, {Paul Moritz}",

year = "2017",

doi = "10.4337/9781783470082",

language = "English",

isbn = "9781783470075",

pages = "187--211",

editor = "R. Hawkins and K. Blind and R. Page",

booktitle = "Handbook of Innovation and Standards",

publisher = "Edward Elgar Publishing",

}

Impact of formal service standardization on service innovation: a case study in facility management. / de Vries, H.J.; Wiegmann, Paul Moritz.
Handbook of Innovation and Standards. ed. / R. Hawkins; K. Blind; R. Page. Cheltenham: Edward Elgar Publishing, 2017. p. 187-211.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

TY - CHAP

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T2 - a case study in facility management

AU - de Vries, H.J.

AU - Wiegmann, Paul Moritz

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M3 - Chapter

SN - 9781783470075

SP - 187

EP - 211

BT - Handbook of Innovation and Standards

A2 - Hawkins, R.

A2 - Blind, K.

A2 - Page, R.

PB - Edward Elgar Publishing

CY - Cheltenham

ER -