Identifying user experiencing factors along the development process: A case study

Marco Winckler, Cédric Bach, Regina Bernhaupt

Research output: Contribution to journalConference articleAcademicpeer-review

2 Citations (Scopus)


Currently there are many evaluation methods that can be used to assess the user interface at different phases of the development process. However, the comparison of results obtained from methods employed in early phases (e.g. requirement engineering) and late phases (e.g. user testing) of the development process it is not straightforward. This paper reports how we have treated this problem during the development process of a mobile application called Ubiloop aimed at supporting incident reporting in cities. For that purpose we have employed semi-directive requirement interviews, model-based task analysis, survey of existing systems and user testing with high fidelity prototypes. This paper describes how we have articulated the results obtained from these different methods. Our aim is to discuss how the triangulation of methods might provide insights about the identification of UX factors.

Original languageEnglish
Pages (from-to)37-42
Number of pages6
JournalCEUR Workshop Proceedings
Publication statusPublished - 1 Dec 2012
Externally publishedYes
Event2nd International Workshop on the Interplay Between User Experience Evaluation and Software Development, I-UxSED 2012 - In Conjunction with the 7th Nordic Conference on Human-Computer Interaction, NordiCHI 2012 - Copenhagen, Denmark
Duration: 14 Oct 201214 Oct 2012


  • Development process
  • Incident reporting systems
  • UX factors

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