Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method

Onat Ege Adali; Baris Ozkan; Oktay Türetken; Paul W.P.J. Grefen

doi:10.1007/978-3-030-85969-5_28

Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method

Onat Ege Adali, Baris Ozkan, Oktay Türetken, Paul W.P.J. Grefen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

3 Citations (Scopus)

143 Downloads (Pure)

Abstract

Digital service platforms are the facilitators of value co-creation within service ecosystems. They are instrumental in the design of compelling value propositions. Despite the substantial amount of contributions for the conceptualization of digital service platforms, the methodological contributions concerning the engineering of service platforms are scarce. In this paper, we adopt a service systems perspective and present a method for the identification of digital service platform requirements. The method is driven by the value propositions that are based on the capabilities of the actors in service exchange networks. In the paper, we demonstrate the method by applying it to an international Mobility-as-a-Service platform development project.

Original language	English
Title of host publication	Smart and Sustainable Collaborative Networks 4.0
Subtitle of host publication	22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021, Saint-Étienne, France, November 22–24, 2021, Proceedings
Editors	Luis M. Camarinha-Matos, Xavier Boucher, Hamideh Afsarmanesh
Place of Publication	Cham
Publisher	Springer
Chapter	28
Pages	311-322
Number of pages	12
ISBN (Electronic)	978-3-030-85969-5
ISBN (Print)	978-3-030-85968-8, 978-3-030-85971-8
DOIs	https://doi.org/10.1007/978-3-030-85969-5_28
Publication status	Published - 2021
Event	22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021 - Étienne, France Duration: 22 Nov 2021 → 24 Nov 2021 Conference number: 22

Publication series

Name	IFIP Advances in Information and Communication Technology (IFIP AICT)
Publisher	Springer
Volume	629
ISSN (Print)	1868-4238
ISSN (Electronic)	1868-422X

Conference

Conference	22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021
Abbreviated title	PRO-VE 2021
Country/Territory	France
City	Étienne
Period	22/11/21 → 24/11/21

Keywords

service systems engineering
service platform
Requirements engineering
Service platform
Service systems engineering

Access to Document

10.1007/978-3-030-85969-5_28Licence: Other

PRO-VE-2021_AuthorCopyFinal author version , 1.08 MBLicence: Other

Cite this

Adali, O. E., Ozkan, B., Türetken, O., & Grefen, P. W. P. J. (2021). Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method. In L. M. Camarinha-Matos, X. Boucher, & H. Afsarmanesh (Eds.), Smart and Sustainable Collaborative Networks 4.0: 22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021, Saint-Étienne, France, November 22–24, 2021, Proceedings (pp. 311-322). (IFIP Advances in Information and Communication Technology (IFIP AICT); Vol. 629). Springer. https://doi.org/10.1007/978-3-030-85969-5_28

Adali, Onat Ege ; Ozkan, Baris ; Türetken, Oktay et al. / Identification of Service Platform Requirements from Value Propositions : A Service Systems Engineering Method. Smart and Sustainable Collaborative Networks 4.0: 22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021, Saint-Étienne, France, November 22–24, 2021, Proceedings. editor / Luis M. Camarinha-Matos ; Xavier Boucher ; Hamideh Afsarmanesh. Cham : Springer, 2021. pp. 311-322 (IFIP Advances in Information and Communication Technology (IFIP AICT)).

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title = "Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method",

abstract = "Digital service platforms are the facilitators of value co-creation within service ecosystems. They are instrumental in the design of compelling value propositions. Despite the substantial amount of contributions for the conceptualization of digital service platforms, the methodological contributions concerning the engineering of service platforms are scarce. In this paper, we adopt a service systems perspective and present a method for the identification of digital service platform requirements. The method is driven by the value propositions that are based on the capabilities of the actors in service exchange networks. In the paper, we demonstrate the method by applying it to an international Mobility-as-a-Service platform development project.",

keywords = "service systems engineering, service platform, Requirements engineering, Service platform, Service systems engineering",

author = "Adali, {Onat Ege} and Baris Ozkan and Oktay T{\"u}retken and Grefen, {Paul W.P.J.}",

year = "2021",

doi = "10.1007/978-3-030-85969-5_28",

language = "English",

isbn = "978-3-030-85968-8",

series = "IFIP Advances in Information and Communication Technology (IFIP AICT)",

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editor = "Camarinha-Matos, {Luis M.} and Xavier Boucher and Hamideh Afsarmanesh",

booktitle = "Smart and Sustainable Collaborative Networks 4.0",

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note = "22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021, PRO-VE 2021 ; Conference date: 22-11-2021 Through 24-11-2021",

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Adali, OE, Ozkan, B , Türetken, O & Grefen, PWPJ 2021, Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method. in LM Camarinha-Matos, X Boucher & H Afsarmanesh (eds), Smart and Sustainable Collaborative Networks 4.0: 22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021, Saint-Étienne, France, November 22–24, 2021, Proceedings. IFIP Advances in Information and Communication Technology (IFIP AICT), vol. 629, Springer, Cham, pp. 311-322, 22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021, Étienne, France, 22/11/21. https://doi.org/10.1007/978-3-030-85969-5_28

Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method. / Adali, Onat Ege; Ozkan, Baris ; Türetken, Oktay et al.
Smart and Sustainable Collaborative Networks 4.0: 22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021, Saint-Étienne, France, November 22–24, 2021, Proceedings. ed. / Luis M. Camarinha-Matos; Xavier Boucher; Hamideh Afsarmanesh. Cham: Springer, 2021. p. 311-322 (IFIP Advances in Information and Communication Technology (IFIP AICT); Vol. 629).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T1 - Identification of Service Platform Requirements from Value Propositions

T2 - 22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021

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AU - Grefen, Paul W.P.J.

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N2 - Digital service platforms are the facilitators of value co-creation within service ecosystems. They are instrumental in the design of compelling value propositions. Despite the substantial amount of contributions for the conceptualization of digital service platforms, the methodological contributions concerning the engineering of service platforms are scarce. In this paper, we adopt a service systems perspective and present a method for the identification of digital service platform requirements. The method is driven by the value propositions that are based on the capabilities of the actors in service exchange networks. In the paper, we demonstrate the method by applying it to an international Mobility-as-a-Service platform development project.

AB - Digital service platforms are the facilitators of value co-creation within service ecosystems. They are instrumental in the design of compelling value propositions. Despite the substantial amount of contributions for the conceptualization of digital service platforms, the methodological contributions concerning the engineering of service platforms are scarce. In this paper, we adopt a service systems perspective and present a method for the identification of digital service platform requirements. The method is driven by the value propositions that are based on the capabilities of the actors in service exchange networks. In the paper, we demonstrate the method by applying it to an international Mobility-as-a-Service platform development project.

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KW - service platform

KW - Requirements engineering

KW - Service platform

KW - Service systems engineering

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SN - 978-3-030-85971-8

T3 - IFIP Advances in Information and Communication Technology (IFIP AICT)

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A2 - Camarinha-Matos, Luis M.

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ER -

Adali OE, Ozkan B , Türetken O , Grefen PWPJ. Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method. In Camarinha-Matos LM, Boucher X, Afsarmanesh H, editors, Smart and Sustainable Collaborative Networks 4.0: 22nd IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2021, Saint-Étienne, France, November 22–24, 2021, Proceedings. Cham: Springer. 2021. p. 311-322. (IFIP Advances in Information and Communication Technology (IFIP AICT)). doi: 10.1007/978-3-030-85969-5_28

Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method

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