“I want it that way” and other aspects of the application of performance reviews that negatively affect project outcomes

H.J.C. van der Krift, A.J. van Weele, J.M.P. Gevers

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

Although the application of performance reviews is believed to be beneficial for projects, there is little research on the actual application of performance reviews and its effects on project outcomes. Therefore, we studied the current application of and follow-up on performance reviews in projects. Survey data were gathered among members of four different professional associations related to project and contract management. The data (n=82) show that both the application of and follow-up on performance reviews differ between companies. This heterogeneity allowed us to test the effects of performance reviews on project outcomes (i.e. relationship quality, client and contractor performance, and project performance). Indeed, the results demonstrate that performance reviews contribute positively to project outcomes. Furthermore, whereas project outcomes are positively affected by reviewing input variables, such as resources and capabilities, and output variables, such as quality and continuous improvement, it is most common that companies review process variables, i.e. in which way the project should be executed. Hence, thoughtful consideration of and a change in the application of performance reviews are needed to improve project outcomes.
Original languageEnglish
Title of host publicationIEEM 2018 conference
Publication statusPublished - 18 Dec 2018
Event2018 International Conference on Industrial Engineering and Engineering Management, (IEEM2018) - Bangkok, Thailand
Duration: 16 Dec 201819 Dec 2018
http://www.ieem.org/public.asp?page=home.htm

Conference

Conference2018 International Conference on Industrial Engineering and Engineering Management, (IEEM2018)
Abbreviated titleIEEM2018
CountryThailand
CityBangkok
Period16/12/1819/12/18
Internet address

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