Although the application of performance reviews is believed to be beneficial for projects, there is little research on the actual application of performance reviews and its effects on project outcomes. Therefore, we studied the current application of and follow-up on performance reviews in projects. Survey data were gathered among members of four different professional associations related to project and contract management. The data (n=82) show that both the application of and follow-up on performance reviews differ between companies. This heterogeneity allowed us to test the effects of performance reviews on project outcomes (i.e. relationship quality, client and contractor performance, and project performance). Indeed, the results demonstrate that performance reviews contribute positively to project outcomes. Furthermore, whereas project outcomes are positively affected by reviewing input variables, such as resources and capabilities, and output variables, such as quality and continuous improvement, it is most common that companies review process variables, i.e. in which way the project should be executed. Hence, thoughtful consideration of and a change in the application of performance reviews are needed to improve project outcomes.
|Title of host publication||IEEM 2018 conference|
|Publication status||Published - 18 Dec 2018|
|Event||2018 International Conference on Industrial Engineering and Engineering Management, (IEEM2018) - Bangkok, Thailand|
Duration: 16 Dec 2018 → 19 Dec 2018
|Conference||2018 International Conference on Industrial Engineering and Engineering Management, (IEEM2018)|
|Period||16/12/18 → 19/12/18|