Abstract
During the pre-design phase of supportive intelligent systems, interviews with future users, such as people with dementia, aim to explore the problems for which technology may present a solution. However, interviewing someone with dementia in this unstructured design phase is reported to be challenging resulting in systems that are not truly addressing the needs of the people with dementia. Existing guidelines on creating engaging interviews are often based on post-hoc reflections of researchers and participants. In this study we performed line-to-line sequential in-depth analyses on transcripts of 10 interviews conducted to co-design an interactive intelligent gaming system. Both interviewers and interviewees were subsequently asked to reflect on their experiences. Results show that information exchange with people with dementia can be supported by carefully constructed questions, well-designed probes, and an appropriate length of the interview. To create a pleasant atmosphere during the interviews, researchers should design the interview as a fulfilling experience, be prepared to respond respectfully to negative responses and be able to adapt to different signs of consent. Improving the engagement with people with dementia during interviews can enhance the design and development of intelligent systems that cater to their unique challenges and requirements.
Original language | English |
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Article number | 3-4 |
Pages (from-to) | 225-256 |
Number of pages | 32 |
Journal | Human-Computer Interaction |
Volume | 39 |
Issue number | 3-4 |
DOIs | |
Publication status | Published - 2024 |
Funding
Vilans, Centre of Expertise for long-term care, initiated and financed this study. We gratefully acknowledge the European Active and Assisted Living (AAL) Programme. In particular, the work reported here has been supported by the AAL MagicTable project (Project number: AAL-2018-5-130-SCP). We thank the interviewees and the interviewers from this project for their work and their subsequent reflections on the interviews. Furthermore, we would like to express our gratitude to the extensive work of Rosemarijn van de Wiel, Nathalie Stolwijk and Kyara Fasen in coding the interviews.
Keywords
- Co-design
- Dementia
- Interviewing
- Technology