Hybrid service compositions : when BPM meets dynamic case management

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Abstract

In organizations’ efforts to achieve process efficiency and agility, disciplines like business process management and case management have been used widely. While the former is a process-driven discipline which routes processes through specific activities, the latter advances through events based on the case data, characterizing it as event-driven and data-driven. However, these two apparently dissimilar approaches can be combined with the common goal to offer flexible service compositions in a service-dominant context. This paper proposes a way to do so through a business-engineering framework for service-dominant business. The structured approach for business design and the subsequent proposed implementation with IT systems will enable organizations, for instance in financial services sector, to leverage service automation. A working prototype for service management is developed as a proof-of-concept demonstrating that the realization of such a mixed approach is practically feasible.
Original languageEnglish
Title of host publicationService Oriented and Cloud Computing
Subtitle of host publication4th European Conference, ESOCC 2015, Taormina, Italy, September 15-17, 2015, Proceedings
EditorsS. Dustdar, F. Leymann, M. Villari
Place of PublicationDordrecht
PublisherSpringer
Pages226-239
ISBN (Electronic)978-3-319-24072-5
ISBN (Print)978-3-319-24071-8
DOIs
Publication statusPublished - 2015
Event4th European Conference on Service-Oriented and Cloud Computing (ESOCC 2015) - Taormina, Italy
Duration: 15 Sep 201517 Sep 2015
Conference number: 4

Publication series

NameLecture Notes in Computer Science
Volume9306

Conference

Conference4th European Conference on Service-Oriented and Cloud Computing (ESOCC 2015)
Abbreviated titleESOCC 2015
CountryItaly
CityTaormina
Period15/09/1517/09/15

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