Abstract
In organizations’ efforts to achieve process efficiency and agility, disciplines like business process management and case management have been used widely. While the former is a process-driven discipline which routes processes through specific activities, the latter advances through events based on the case data, characterizing it as event-driven and data-driven. However, these two apparently dissimilar approaches can be combined with the common goal to offer flexible service compositions in a service-dominant context. This paper proposes a way to do so through a business-engineering framework for service-dominant business. The structured approach for business design and the subsequent proposed implementation with IT systems will enable organizations, for instance in financial services sector, to leverage service automation. A working prototype for service management is developed as a proof-of-concept demonstrating that the realization of such a mixed approach is practically feasible.
Original language | English |
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Title of host publication | Service Oriented and Cloud Computing |
Subtitle of host publication | 4th European Conference, ESOCC 2015, Taormina, Italy, September 15-17, 2015, Proceedings |
Editors | S. Dustdar, F. Leymann, M. Villari |
Place of Publication | Dordrecht |
Publisher | Springer |
Pages | 226-239 |
ISBN (Electronic) | 978-3-319-24072-5 |
ISBN (Print) | 978-3-319-24071-8 |
DOIs | |
Publication status | Published - 2015 |
Event | 4th European Conference on Service-Oriented and Cloud Computing (ESOCC 2015) - Taormina, Italy Duration: 15 Sep 2015 → 17 Sep 2015 Conference number: 4 |
Publication series
Name | Lecture Notes in Computer Science |
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Volume | 9306 |
Conference
Conference | 4th European Conference on Service-Oriented and Cloud Computing (ESOCC 2015) |
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Abbreviated title | ESOCC 2015 |
Country/Territory | Italy |
City | Taormina |
Period | 15/09/15 → 17/09/15 |